Privacy Policy
Last Updated: May 19, 2026
At Alter, Stuckler & Associates, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information through our website and related communications.
1. Information We May Collect
We may collect personal information that you voluntarily provide when you contact us, complete a form, request information, book a consultation, or communicate with our office.
This information may include:
- Your name
- Email address
- Phone number
- Reason for contacting us
- Preferred service or area of support
- Any information you choose to include in your message
We may also collect basic technical information, such as browser type, device type, IP address, pages visited, and general website usage data.
2. Personal Health Information
As a professional practice providing mental health, assessment, and related services, we may collect personal health information as part of the intake, consent, assessment, therapy, or treatment process.
Personal health information is handled with care and in accordance with applicable privacy laws and professional obligations in Ontario and Canada.
3. How We Use Information
We may use personal information to:
- Respond to inquiries
- Schedule consultations or appointments
- Provide information about our services
- Determine whether our services may be appropriate for your needs
- Provide clinical, assessment, or consultation services where applicable
- Improve our website and user experience
- Meet legal, regulatory, and professional obligations
4. Website Forms and Email Communication
Information submitted through website forms or email may not be as secure as communication through dedicated clinical systems. Please avoid including highly sensitive personal health information in general website forms unless specifically requested.
5. Consent
By providing personal information through this website or by contacting us, you consent to the collection, use, and disclosure of that information for the purposes described in this Privacy Policy.
You may withdraw consent where legally permitted, although this may affect our ability to provide services or respond to requests.
6. Disclosure of Information
We do not sell or rent personal information. We may disclose information only where permitted or required by law, professional standards, consent, or clinical necessity.
Disclosure may occur in situations such as:
- When required by law
- When there is a serious risk of harm
- When necessary to protect a child or vulnerable person
- When required by a court order or legal process
- When working with authorized service providers who support our operations
- When you provide consent for information to be shared
7. Service Providers
We may use trusted third-party service providers for website hosting, form handling, analytics, scheduling, email communication, or administrative support. These providers may process limited information as needed to perform their services.
We take reasonable steps to work with providers that maintain appropriate privacy and security safeguards.
8. Website Analytics and Cookies
Our website may use cookies or analytics tools to understand website traffic, visitor behaviour, and performance. This information helps us improve the website and make it easier for visitors to find relevant information.
You can adjust your browser settings to block or delete cookies. Some website features may not function properly if cookies are disabled.
9. Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, use, loss, or disclosure.
However, no method of online transmission or electronic storage is completely secure. We cannot guarantee absolute security of information submitted online.
10. Retention of Information
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, to provide services, and to meet legal, regulatory, professional, and administrative requirements.
11. Accessing or Correcting Your Information
You may request access to your personal information or ask that corrections be made where information is inaccurate or incomplete, subject to legal and professional limitations.
12. Children, Teens, and Families
Because our services may involve children, teens, parents, and families, privacy and consent are handled carefully according to the individual situation, applicable laws, professional standards, and clinical judgment.
Where services involve minors, we may need to consider consent, capacity, confidentiality, parental involvement, and safety obligations.
13. External Links
Our website may link to external websites. We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any external websites you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
15. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact Alter, Stuckler & Associates through the contact information provided on our website.